FAQ
**RETURNS/REFUNDS/EXCHANGE**
**Gunnar & Co. Return Policy**
At Gunnar & Co., we prioritize your satisfaction. If you need to return or exchange an item, we offer a 30-day window from the date of delivery to initiate the process. Please ensure that your package is returned or postmarked within this timeframe. Note that original shipping fees are non-refundable unless the return is due to a shipping error or a manufacturing defect.
**Damaged or Incorrect Items:**
Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately at [your email address] so we can correct the issue. We will provide a return label in these cases.
**How to Initiate a Return:**
To start a return, reach out to us at gunnarandco@icloud.com with your order number and the reason for your return. We will provide you with a return authorization and instructions on where to send your package. Please do not send items back without first receiving authorization, as this could delay processing or result in a declined return. The return address may differ from the original sender’s address, so it’s important to follow the instructions provided.
**Non-Returnable Items:**
Certain items are not eligible for return, including custom products, personalized items, perishable goods, and personal care items. Additionally, sale items, gift cards, and any product marked as “final sale” cannot be returned. Please contact us if you have any questions about the return eligibility of your specific purchase.
**Exchanges:**
For exchanges, please contact us at [your email address]. We will process the exchange once the original item has been received. In some situations, we may issue a refund instead, allowing you to make a new purchase.
**Refunds:**
After we receive and inspect your returned item, we’ll notify you regarding the status of your refund. If approved, refunds will be processed back to your original payment method. Please be aware that refunds may take several business days to reflect on your credit card or bank statement.
**WHOLESALE PRICING & CUSTOM BRANDING**
At Gunnar & Co., we’re proud to offer wholesale pricing for businesses looking to stock our premium leather goods. Whether you're a boutique, an online store, or a corporate entity, we provide competitive pricing on bulk orders, allowing you to bring the quality and craftsmanship of Gunnar & Co. to your customers.
Additionally, we offer custom branding services to make our products uniquely yours. From embossed logos to custom colors, we can tailor our leather goods to reflect your brand’s identity. This is perfect for corporate gifts, promotional items, or creating a signature line for your store.
To learn more about our wholesale pricing and custom branding options, please contact us at gunnarandco2icloud.com. We’re excited to collaborate with you and bring your vision to life.